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U812

309 Posts

Posted - 07/17/2008 :  06:08:10 AM
Painting the picture or putting the puzzle together for the Lenders inside Processor and more importantly the Underwriter is in my opinion one of the most overlooked aspects in the loan process. I would argue a good many Loan Officers either do not feel it’s necessary, do not know how to properly structure one, or are sadly, just to lazy to take the time to compose one. When in reality it is one of the more important documents in a well prepped loan package.

A properly laid out Loan Officer Cover / Explanation Letter is a summary of the loan in itself, the Good, the Bad, and the Ugly, with explanations, calculations, and emphasis on key issues or points. When putting together a Cover Letter it’s ALL about clarity. Some items may require an in-depth explanation while others can be covered adequately in a more general sense. I’m not saying every single aspect of the loan has or should be gone over, but any loan officer worth his / her salt should have a very good grasp on the positive and negative issues regarding a loan application and which items may need a more detailed explanation. So, be thorough without running on and for goodness sake be clear and concise.

Your objective is to explain issues, outline computations, and accentuate the positive, in a manner that ultimately helps the Underwriter do their job more efficiently, thus hopefully eliminating additional or unnecessary stips, while enabling them to understand your thought process regarding that particular loan application.

I often take out the findings and write my letter referencing the specific stips and anything else I feel needs an explanation or clarification. Whenever I have income calculations that are not the standard run of the mill calcs, I explain how I came up with the income figures I did. Explain Credit issues and Public Record issues and any of the thousands of other things that can come up with a loan application.

Lastly, make sure you reference supporting documentation and make it easily identifiable for the Lenders Processor and Underwriter to associate with the particular explanation in your Cover Letter.

Good Cover Letters are well received by Underwriters and their assistants and can be an immense help to all when processing / underwriting a file.
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darkstar

16014 Posts

Posted - 07/17/2008 :  07:03:38 AM
Great post Matt!!!!!!!!...
U812

309 Posts

Posted - 07/17/2008 :  07:13:28 AM
Thanks,

One of the things I tell our Junior L.O's is you have to paint the picture for the Underwriter. They're looking at many files per day and making it easier on them certainly bodes well for you the loan officer, your processor, and your borrower.

Doesn't guarantee an approval, but certainly greases the skids if you know what I mean.
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darkstar

16014 Posts

Posted - 07/17/2008 :  08:16:18 AM
This is especially important with loan mods and the like...The more work you do for the person on the other end, the more receptive they will be to the package...Like most people, they will work a 'good' file that requires the least amount of work before a good one requiring more!...
U812

309 Posts

Posted - 07/17/2008 :  11:31:13 AM
On tough FHA deals it can be the difference in a go or no go on a file.
brokerjack

33 Posts

Posted - 07/22/2008 :  08:28:28 AM
I'd like to add that for tough files, I've had some success with including a Homebuyers Education Class Certificate. They're free and simple and offered by most MI companies. Seems to help. Certainly won't hurt.
U812

309 Posts

Posted - 07/22/2008 :  08:53:44 AM
quote:
Originally posted by brokerjack

I'd like to add that for tough files, I've had some success with including a Homebuyers Education Class Certificate. They're free and simple and offered by most MI companies. Seems to help. Certainly won't hurt.



Good point!

What it really boils down to is the LO has to be willing to go the extra mile. Clarity goes hand in hand with efficiency.
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darkstar

16014 Posts

Posted - 07/22/2008 :  11:20:03 AM
What do you think about submitting detailed budgets with packages?...Do you think lenders would like to see detailed budgets so they could feel better about their decision or help them make the decision in tight cases?...
brokerjack

33 Posts

Posted - 07/22/2008 :  2:08:22 PM
Again, I don't think that could hurt. A clear thought out budget may have the U/W tip the scale in your favor.
U812

309 Posts

Posted - 07/22/2008 :  3:36:22 PM
On regular type loans, a detailed budget MAY be of some value but could also be a detriment. I would honestly tread lightly with that approach.

Now regarding Loan Mods and Short Sales, It's a necessity.

Short Sales the Mortgage holder is wanting to see it to be sure that the owner really doesn't have the means to continue on with the property / loan.

With the Loan Mod, they want it to ensure that they are not just delaying the inevitable.
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darkstar

16014 Posts

Posted - 07/24/2008 :  04:42:07 AM
Real training thread bump...
U812

309 Posts

Posted - 07/25/2008 :  08:27:18 AM
Another thing I typically do is number the Items in the letter and then place that number on the actual document(s) being referenced. Works great to eliminate confusion.
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KellyVanguardNM

505 Posts

Posted - 07/29/2008 :  11:02:53 AM
Awesome information! I am cutting this gem and emailing it to my LO's and processor! Great Post!
quote:
Originally posted by U812

Painting the picture or putting the puzzle together for the Lenders inside Processor and more importantly the Underwriter is in my opinion one of the most overlooked aspects in the loan process. I would argue a good many Loan Officers either do not feel it’s necessary, do not know how to properly structure one, or are sadly, just to lazy to take the time to compose one. When in reality it is one of the more important documents in a well prepped loan package.

A properly laid out Loan Officer Cover / Explanation Letter is a summary of the loan in itself, the Good, the Bad, and the Ugly, with explanations, calculations, and emphasis on key issues or points. When putting together a Cover Letter it’s ALL about clarity. Some items may require an in-depth explanation while others can be covered adequately in a more general sense. I’m not saying every single aspect of the loan has or should be gone over, but any loan officer worth his / her salt should have a very good grasp on the positive and negative issues regarding a loan application and which items may need a more detailed explanation. So, be thorough without running on and for goodness sake be clear and concise.

Your objective is to explain issues, outline computations, and accentuate the positive, in a manner that ultimately helps the Underwriter do their job more efficiently, thus hopefully eliminating additional or unnecessary stips, while enabling them to understand your thought process regarding that particular loan application.

I often take out the findings and write my letter referencing the specific stips and anything else I feel needs an explanation or clarification. Whenever I have income calculations that are not the standard run of the mill calcs, I explain how I came up with the income figures I did. Explain Credit issues and Public Record issues and any of the thousands of other things that can come up with a loan application.

Lastly, make sure you reference supporting documentation and make it easily identifiable for the Lenders Processor and Underwriter to associate with the particular explanation in your Cover Letter.

Good Cover Letters are well received by Underwriters and their assistants and can be an immense help to all when processing / underwriting a file.


U812

309 Posts

Posted - 07/29/2008 :  11:47:37 AM
Thanks Kelly:-)

I was on this topic with a Wholesale Lender today. He said it can be of immense value to the U/W when analyzing a file. He also said all to often they have to contact the Borrower(s) directly to figure things out because the submitting LO lacks even the basic knowledge of how to put a loan package together and / or the ability to clearly articulate issues with the file.

This isn't rocket science....lol
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